Uniphore has signed an agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no-code platform for contact center automation.
Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly and easily.
“Today, I welcome the Jacada team and celebrate the announcement that will ultimately bring cutting-edge low code/no-code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine,” said Umesh Sachdev, CEO and Co-founder of Uniphore. “I am very excited to have the Jacada team join us as we work together to bring our customer’s new ways to quickly and easily build and deliver transformative customer experiences.”
“Our customers rely on us to bring them the latest and greatest solutions to help them grow their business,” said Yochai Rozenblat, CEO of Jacada. “We are stoked about joining forces with a team who is both experienced and passionate about contact centers, customer experience, and intelligent automation. Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers.”
Combined with Jacada’s innovative low code/no-code platform, Uniphore’s industry-leading conversational automation platform will empower businesses to easily automate key interactions across self-service and agent-assisted customer engagements.
With this comprehensive platform, business users can realize state-of-the-art digital transformation, resulting in significant ROI.
The acquisition comes at a time when enterprises are having more conversations with their customers over multiple mediums and modes of communications. Currently, the market is heavily fragmented with point solutions across self-service, agent-assist, analytics, security, front-office, back-office and RPA products.
Upon closing the acquisition of Jacada, and with Uniphore’s January 2021 acquisition of Emotion Research Labs, Uniphore will be the only vendor to provide proven low code/no code capabilities along with best-of-breed voice and video AI, including self-service, intelligent in-call agent assist, complete natural language after-call work summaries, trusted agent solutions and post-interaction analytics.