Verint spouses with Servion Global over Customer Engagement Solutions

Verint Systems has declared that Servion Global Solutions will sell its enterprise solutions – including Impact 360 Workforce Optimization suite and Voice of the Customer Analytics solutions – to the Indian market.

Servion Global Solutions specializes in CIM solutions that assists organizations deliver high-caliber customer experiences at the point of interaction

“At Servion, our focus is on designing and deploying solutions that help improve customer interactions and enhance the customer’s experience. The core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant,” states Samir Sayed, Vice-President & Business Head, India, Servion Global Solutions.

Servion, which became a Verint partner in October 2013, takes a consulting approach to be able to augment customer interactions for its clients, drawing from a proven combination of deep business acumen and broad contact centre technology knowledge. This approach from its barrio has resulted in a business of over 600 customers and 1,000 installations in more than 60 countries.