BANGALORE: Verint Systems Inc. today declared that Servion Global Solutions Limited will make available its enterprise solutions-including 360 Workforce Optimization suite and Voice of the Customer Analytics solutions- en route for the Indian market.
Servion, which became a Verint partner in October 2013, takes a consulting approach to augmenting customer interactions for its clients, drawing from a proven combination of deep business perspicacity and broad contact center technology knowledge. This approach has resulted in a business of above 600 customers and 1,000 installations in more than 60 countries.
“At Servion, our focus is on designing and deploying solutions that help improve customer interactions and enhance the customer experience. Core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant,” alleged Samir Sayed, vice president and business head, India, Servion Global Solutions. Supplementing that – “The workforce optimization and analytics solutions that Verint brings through this partnership, add tremendous horsepower to this capability.”
Manish Shah, vice president, Southeast Asia, Verint held that, “Our workforce optimization and voice of the customer offerings, combined with Servion’s proven consulting-led approach in the Customer Interaction Management domain, is helping bring Verint’s Actionable Intelligence strategy to even more customers in the Indian market.”