Verint Named Leader in Gartner’s New Magic Quadrant for Workforce Engagement Management
Verint Systems Positioned in Leaders Quadrant in Research Reports Since 2008
Verint Systems announces that it has been named a Leader by Gartner in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management report.
Published on January 19, 2017, in this research, Gartner notes that “workforce engagement management solutions expand on the already mature workforce optimization (WFO) market by also accommodating technologies that help drive employee engagement.”*
The report co-author and Research Director Jim Davies points to “WFO [as] an established multibillion dollar software market.”* For the past eight years, Gartner has cited Verint as a Leader in its Magic Quadrant for Customer Engagement Center Workforce Optimization reports.
In the new Magic Quadrant for Workforce Engagement Management report, Gartner notes that “Key [WFO] functional domains facilitate the recording and assessment of employee performance combined with the ability to forecast and schedule staffing levels to ensure operational service-level targets are met.”* Gartner further defines key areas of WEM functionality as including: recruitment and onboarding; evaluation and improvement; time management; assistance and task management; metrics and recognition; and voice of the employee.*
For the Magic Quadrant for Workforce Engagement Management report, Gartner evaluated the technology landscape, placing technology providers into one of four quadrants. It states that “leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for all sizes and complexities of enterprises, and has broad industry coverage. Their revenue is strong, and new references are readily available.”*
“Gartner recommends that WEM solutions be embraced strategically within customer engagement centers as they not only help improve operational performance but also elevate employee engagement,” adds Davies and co-author and Research VP Drew Kraus. “The impact a motivated and engaged employee can have not just on operational performance but also the customer experience should not be underestimated and should help justify future investment.”
