Verint Systems Inc. has been awarded with the “2014 Asia Pacific Best Practices Award” in the Contact Centre Applications Vendor of the Year category by Frost & Sullivan. The company marks the consecutive year that Verint has been recognised by the global consultancy firm, reinforcing its continued commitment in the Asia Pacific region to help customers achieve their business goals through the use of innovative customer engagement optimization solutions.
Krishna Baidya, research manager, ICT Practice, Frost & Sullivan, Asia Pacific said, “Verint’s focus on technology-driven innovation and customer engagement optimization further strengthens its position in the Asia Pacific market. Verint’s Actionable Intelligence solutions are designed to deliver compelling value and have been steadily gaining popularity among the region’s diverse customers. Its offerings in the contact centre applications market bode well with its expansion strategy and delivery capability.”
“We’re pleased to receive the Vendor of the Year award for the second consecutive year from Frost & Sullivan,” adds Ady Meretz, president, Verint, Asia Pacific. “The honor recognizes our investment and growth in the Asia Pacific region, demonstrating the continued adoption of our Actionable Intelligence solutions and customer engagement optimization strategy, as customers leverage investments to provide a superior customer experience.”