Verint Systems’ Desktop and Process Analytics and Performance Management is reported to be opted by major container shipping company.
The shipping company to implement Enterprise Workforce Management software at its core of its global service centers to transit operational excellence across its back-office operations.
The deployment is headway to transfigure the work processes and help streamline complex processes and enhance workforce performance and resource management objectives.
“Our broad Customer Engagement Optimization solution has positioned Verint as a strategic business partner within the company’s team of trusted advisors,” comments Ady Meretz, president, Asia Pacific, Verint. “We’re delighted to be working with this global shipping organization and believe that our solutions will provide a valuable foundation as it continues to expand its business network and elevate operational efficiencies across the enterprise.”
Verint Enterprise Workforce Management, Desktop and Process Analytics and Performance Management—all part of the company’s broad Customer Engagement Optimization portfolio—automate and simplify many activities in the back-office while providing unprecedented visibility into, and data about, the people, processes and work performed in back-office operations. This insight can help balance workloads, optimize resources to increase processing speed and throughput, meet service goals and improve quality and compliance. With this insight into employee performance, the shipping company can deliver real-time guidance to staff to drive better outcomes.
The shipping container organization selected the Verint solutions in mid-2015 and is in process of rolling the technology out in centers across its enterprise.